# Error Code: 115-5002
**Applies to:** 3DS Family of Systems

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- "You must have started Miiverse at least once before you can use this online service. Please Start Miiverse from the 3DS HOME Menu and set up your user information."


This error occurs when you have never opened the Miiverse app before attempting to use online features. Open the Miiverse app from the HOME Menu to get started.

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If you have not yet connected to Pretendo, please follow the instructions [here](/docs/install) to get started.

If you are still unable to connect, please request to speak to a moderator in the [Discord server](https://discord.gg/pretendo).
