# Error Code: 015-5001
**Applies to:** 3DS Family of Systems

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- "A system update is required. Go to System Settings to perform a system update."

This error should not occur under normal conditions when connected to the Pretendo Network. Follow the steps below to troubleshoot.

### Possible Solutions

- **Check that you are patched**
  1. Open System Settings on the 3DS HOME Menu
  2. Click on `Nintendo Network ID Settings`
  3. Navigate to the 3RD Page, and select `Other`
  4. Click on `Network Services Agreement`
  - If the top of the lower screen says `Pretendo Network Services Agreement`, then you are connected to the Pretendo Network.
  - If the top of the lower screen says something else, then you are not connected to the Pretendo Network. Follow [these](/docs/install/3ds) instructions to get started.

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If you have not yet connected to Pretendo, please follow the instructions [here](/docs/install) to get started.

If you are still unable to connect, please request to speak to a moderator in the [Discord server](https://discord.gg/pretendo).
