diff --git a/docs/games/bemani/iidx/common/31plus/troubleshooting.md b/docs/games/bemani/iidx/common/31plus/troubleshooting.md index 836cc050..0a338ac2 100644 --- a/docs/games/bemani/iidx/common/31plus/troubleshooting.md +++ b/docs/games/bemani/iidx/common/31plus/troubleshooting.md @@ -2,81 +2,95 @@ --8<-- "docs/snippets/common/data_warning.md" -### My game crashes on launch! +!!! info "For any issues not covered here, spice2x's [Known issues](https://github.com/spice2x/spice2x.github.io/wiki/Known-issues) page might prove useful" -!!! tip "" +## Technical problems - This could be due to **many** things. +### Crashes - Start by checking the audio section from the setup guide. +!!! info "Riva Tuner Statistics Server (RTSS) and MSI Afterburner are known to cause odd crashes.
If you have them installed, close them both before starting any arcade game" - beatmania IIDX 31 and above require an AVX2 capable CPU. - If your CPU is too old, the game will crash with an `EXCEPTION_ILLEGAL_INSTRUCTION` error. - A known workaround is renaming/deleting the `movies` folder to prevent the game from loading them altogether. +??? tip "`W:SuperstepSound: Audio device is not available!!!` in logs" -### My game is running too slow/fast / Game gets stuck / Monitor error at boot / Error 5-1503-0043 + - Open `log.txt` using an editor that supports `SHIFT-JIS` encoding for Japanese text (like [Notepad++](https://notepad-plus-plus.org/downloads/)) -!!! tip "" + - Search for `Superstep` - Potential causes: + If you find a line with `Audio device is not available!!!`, it means the game hasn't found refuses to boot due to misconfigured audio. + Check the setup guide's **Configuring audio** section as well as our general [Audio guide](/extras/audio.md) to understand the issue better. - 1. The game could be running over/under its required refresh rate (60 for LDJ, 120 for TDJ) - To solve this, make sure v-sync isn't disabled in your graphics card's settings. - For NVIDIA users, enable `NVIDIA profile optimization (-nvprofile)` in the `Options` tab. - 2. It could be that your computer's performance isn't good enough to keep a steady framerate. - -### I'm having performance issues / my FPS fluctates! +??? tip "`EXCEPTION_ACCESS_VIOLATION` in logs" -!!! tip "" + - Open `log.txt` using an editor that supports `SHIFT-JIS` encoding for Japanese text (like [Notepad++](https://notepad-plus-plus.org/downloads/)) - If you're having performance issues of some kind, spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide is worth looking at. - If none of that works, your PC probably isn't good enough to run the game, sorry. + - Look for this error message: `EXCEPTION_ACCESS_VIOLATION` -### Unable to login / Eamuse error / Network error + beatmania IIDX 31 and above require a CPU that is AVX2 capable. If you encounter this message, it may indicate that your CPU is too old and does not support AVX2. + A known workaround is renaming/deleting the `movies` folder to prevent the game from loading them altogether. -!!! tip "" +??? tip "I'm using a laptop with a hybrid internal+dedicated GPU setup" - Get the proper Asphyxia plugin from our [Discord server](https://discord.gg/cZRUmEPK78) in the #iidx channel > Resources post. - Make sure you didn't enable `-smartea` in spicecfg's options. + Laptops often have odd issues running data. The game may open on the wrong monitor, run at the wrong resolution or framerate, or simply crashes. -### How do I set my offset? + There is currently no known fix for this, other than maybe playing in windowed mode, or using a desktop PC instead. -!!! tip "" +### Performance - Play through a chart you're comfortable with. +!!! info "Check out spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide" - If you're getting too many `Fast`, increase your offset `(+)`. - If you're getting too many `Slow`, decrease your offset `(-)`. +??? tip "Game is running too slow/fast / Monitor error 5-1503-0043" -### My inputs aren't working / I can't get past error messages! + Your game is likely running at an incorrect framerate. The expected framerates are: -!!! tip "" + - Legacy cab mode: 60 FPS + - Lightning Model cab mode: 120 FPS - If **none** of your inputs are working, try updating [spice2x](https://spice2x.github.io/), you can also try using the beta versions if the stable releases don't work for you. + Try these steps to resolve framerate issues: -### My game audio is super quiet! + - Make sure that your patch or DLL matches your cab mode + - Close any software that can affect framerates (like RTSS) + - Close unnecessary background programs + - Ensure V-SYNC is not forcefully disabled in your graphics card control panel + - For NVIDIA users: Enable `NVIDIA profile optimization (-nvprofile)` in spicecfg's `Options` tab -!!! tip "" + If issues persist: - When using `TDJ mode` the audio is very quiet by default. To mitigate this, you can use the `Increase Game Volume` patch. + - Double-check that you followed all steps in the setup guide correctly + - Your PC hardware might be insufficient to keep a steady 120 FPS, you can try switching to Legacy cab mode + - Your data may be corrupt in one way or another, you could try starting from scratch using trusted data sources -### When I run the game all other audio is gone! +### Audio -!!! tip "" +!!! info "Check out our [Audio](/extras/audio.md) guide to understand audio modes better" - IIDX uses [WASAPI exclusive mode](https://docs.microsoft.com/en-us/windows/win32/coreaudio/exclusive-mode-streams) for audio to get better audio latency. - Unlike former versions of the games which used [DirectSound](https://en.wikipedia.org/wiki/DirectSound). - - You can use the `Shared Mode WASAPI` patch to hear other apps while the game is running, at the cost of some audio latency. +!!! info "Ensure your default audio device's sample rate is set properly" -### I'm not getting any audio, or my audio is completely wrecked and I'm using an External Dac! + - **44100 Hz** sample rate for **WASAPI Exclusive** and **ASIO** + - **48000 Hz** if your game is patched with `Shared Mode WASAPI` -!!! tip "" +??? tip "I can't change my device's sample rate" - Many setups have found some difficulty with audio due to various equipment being used. Consider using the `Shared Mode WASAPI` patch. + If you're using gaming peripherals (Logitech/Razer/Steelseries) or external audio devices (audio interfaces/sound bars): -### My audio is slowed/distorted and I'm using the `Shared Mode WASAPI` patch. + - Check if you can modify the sample rate in the device's software/control panel + - If not, try uninstalling the device's software. This may restore control over Windows audio settings -!!! tip "" + If you still can't change the sample rate: - When using this patch, you must set your audio device's sample rate to 48000 Hz. \ No newline at end of file + - Configure the game's audio mode to match your device's current sample rate instead + - Try using a different audio device + +??? tip "I can't hear anything else than the game" + + Your game's audio is setup to run in WASAPI Exclusive or ASIO modes. + + Check out our [Audio](/extras/audio.md) guide to understand audio modes better. + + If you're using WASAPI Exclusive, you'll want to [patch the game](/extras/patchsp2x.md) with `Shared Mode WASAPI` to hear other applications. + + If you're using ASIO, unless your audio interface mixes WASAPI and ASIO streams when outputting, you'll only be able to hear one application when ASIO is in use. + In this case, you'll need to route all audio through software such as [Voicemeeter](https://vb-audio.com/Voicemeeter/banana.htm), and have Voicemeeter output the mix to your ASIO device. + +??? tip "Game audio is too quiet" + + When using `TDJ mode` the audio is very quiet by default. To mitigate this, you can use the `Increase Game Volume` patch. \ No newline at end of file