# Troubleshooting - two-torial.xyz
Arcade Games Troubleshooting Guide
Author: two-torial Team

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# Troubleshooting

You must obtain clean, unmodified and complete data to proceed with our guides

Corrupted or incomplete files will cause unpredictable issues we can't cover.
TWO-TORIAL does not provide or distribute game data. Do not ask.

For any issues not covered here, spice2x's Known issues page might prove useful

## Technical problems

### Crashes

Riva Tuner Statistics Server (RTSS) and MSI Afterburner are known to cause odd crashes.
If you have them installed, close them both before starting any arcade game

`W:SuperstepSound: Audio device is not available!!!` in logs

- Open `log.txt` using an editor that supports `SHIFT-JIS` encoding for Japanese text (like Notepad++)

- Search for `Superstep`

If you find a line with `Audio device is not available!!!`, it means the game refuses to boot due to a misconfigured or missing audio device.
Check the setup guide's Configuring audio section as well as our general Audio guide to understand the issue better.

`EXCEPTION_ILLEGAL_INSTRUCTION` in logs

- Open `log.txt` using an editor that supports `SHIFT-JIS` encoding for Japanese text (like Notepad++)

- Search for `EXCEPTION_ILLEGAL_INSTRUCTION`

beatmania IIDX 31 and above require a CPU that is AVX2 capable. If you encounter this message, it may indicate that your CPU is too old and does not support AVX2.
A known workaround is renaming/deleting the `movies` folder to prevent the game from loading them altogether.

I'm using a laptop with a hybrid internal+dedicated GPU setup

Laptops often have odd issues running data. The game may open on the wrong monitor, run at the wrong resolution or framerate, or simply crashes.

There is currently no known fix for this, other than maybe playing in windowed mode, or using a desktop PC instead.

### Performance

Check out spice2x's PC optimization guide

Game is running too slow/fast / Monitor error 5-1503-0043

Your game is likely running at an incorrect framerate. The expected framerates are:

- Legacy cab mode: 60 FPS
- Lightning Model cab mode: 120 FPS

Try these steps to resolve framerate issues:

- Make sure that your patch or DLL matches your cab mode
- Close any software that can affect framerates (like RTSS)
- Close unnecessary background programs
- Ensure V-SYNC is not forcefully disabled in your graphics card control panel
- For NVIDIA users: Enable `NVIDIA profile optimization (-nvprofile)` in spicecfg's `Options` tab

If issues persist:

- Double-check that you followed all steps in the setup guide correctly
- Your PC hardware might be insufficient to keep a steady 120 FPS, you can try switching to Legacy cab mode
- Your data may be corrupt in one way or another, you could try starting from scratch using trusted data sources

### Audio

Check out our Audio guide to understand audio modes better

Ensure your default audio device's sample rate is set properly

- 44100 Hz sample rate for WASAPI Exclusive and ASIO
- 48000 Hz if your game is patched with `Shared Mode WASAPI`

I can't change my device's sample rate

If you're using gaming peripherals (Logitech/Razer/Steelseries) or external audio devices (audio interfaces/sound bars):

- Check if you can modify the sample rate in the device's software/control panel
- If not, try uninstalling the device's software. This may restore control over Windows audio settings

If you still can't change the sample rate:

- Configure the game's audio mode to match your device's current sample rate instead
- Try using a different audio device

I can't hear anything else than the game

Your game's audio is setup to run in WASAPI Exclusive or ASIO modes.

Check out our Audio guide to understand audio modes better.

If you're using WASAPI Exclusive, you'll want to patch the game with `Shared Mode WASAPI` to hear other applications.

If you're using ASIO, unless your audio interface mixes WASAPI and ASIO streams when outputting, you'll only be able to hear one application when ASIO is in use.
In this case, you'll need to route all audio through software such as Voicemeeter, and have Voicemeeter output the mix to your ASIO device.

Game audio is too quiet

When using `TDJ mode` the audio is very quiet by default. To mitigate this, you can use the `Increase Game Volume` patch.

### Subscreen

For more in-depth troubleshooting, refer to the spice2x Subscreen troubleshooting page

Touch input isn't being registered

If you're using a physical touch screen, make sure to close all spice2x overlays, including the FPS counter.
If you're using the virtual subscreen, ensure that the `-iidxnativetouch` option is not enabled.

August 24, 2025