# Troubleshooting - two-torial.xyz
Arcade Games Troubleshooting Guide
Author: two-torial Team

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# Troubleshooting

You must obtain clean, unmodified and complete data to proceed with our guides

Corrupted or incomplete files will cause unpredictable issues we can't cover.
TWO-TORIAL does not provide or distribute game data. Do not ask.

For any issues not covered here, spice2x's Known issues page might prove useful

## Technical problems

### Crashes

Game crashes on startup or when starting a song / No background and no music video

This is probably due to missing or incorrectly registered codecs. From version 25-08-17 of spice2x onwards, the codecs will be registered automatically when you launch the game, so please update your installation. If this does not resolve the issue, or if you do not wish to update, please follow the DDR section on the spice2x wiki.

### Performance

Check out spice2x's PC optimization guide

Game is running too slow/fast

Try to eliminate any unnecessary background processes during play and ensure your screen's framerate is set to 60 FPS.

## Other

Where are the option for Dancers/Shading/Measure lines/Fast-Slow/Layering?

These options are locked behind network requirements and will not be displayed unless you are connected to a network that has written support for these options. Patches are available to mitigate this, see our spice2x Patching guide.

August 24, 2025