<img class="header-logo" src="/img/konami/iidx/30_resident/logo.webp">
# Troubleshooting

--8<-- "docs/snippets/common/data_warning.md"

!!! info "For any issues not covered here, spice2x's [Known issues](https://github.com/spice2x/spice2x.github.io/wiki/Known-issues) page might prove useful"

## Technical problems

### Crashes

!!! info "Riva Tuner Statistics Server (RTSS) and MSI Afterburner are known to cause odd crashes.<br>If you have them installed, close them both before starting any arcade game"

??? tip "`W:SuperstepSound: Audio device is not available!!!` in logs"

    - Open `log.txt` using an editor that supports `SHIFT-JIS` encoding for Japanese text (like [Notepad++](https://notepad-plus-plus.org/downloads/))

    - Search for `Superstep`

    If you find a line with `Audio device is not available!!!`, it means the game refuses to boot due to a misconfigured or missing audio device.  
    Check the setup guide's **Configuring audio** section as well as our general [Audio guide](/extras/audio.md) to understand the issue better.

??? tip "I'm using a laptop with a hybrid internal+dedicated GPU setup"

    Laptops often have odd issues running data. The game may open on the wrong monitor, run at the wrong resolution or framerate, or simply crashes.  

    There is currently no known fix for this, other than maybe playing in windowed mode, or using a desktop PC instead. 

### Performance

!!! info "Check out spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide"

??? tip "Game is running too slow/fast / Monitor error 5-1503-0043"

    Your game is likely running at an incorrect framerate. The expected framerates are:

    - Legacy cab mode: 60 FPS
    - Lightning Model cab mode: 120 FPS

    Try these steps to resolve framerate issues:

    - Make sure that your patch or DLL matches your cab mode
    - Close any software that can affect framerates (like RTSS)
    - Close unnecessary background programs
    - Ensure V-SYNC is not forcefully disabled in your graphics card control panel
    - For NVIDIA users: Enable `NVIDIA profile optimization (-nvprofile)` in spicecfg's `Options` tab

    If issues persist:

    - Double-check that you followed all steps in the setup guide correctly
    - Your PC hardware might be insufficient to keep a steady 120 FPS, you can try switching to Legacy cab mode
    - Your data may be corrupt in one way or another, you could try starting from scratch using trusted data sources

### Audio

!!! info "Check out our [Audio](/extras/audio.md) guide to understand audio modes better"

!!! info "Ensure your default audio device's sample rate is set properly"

    - **44100 Hz** sample rate for **WASAPI Exclusive** and **ASIO**
    - **48000 Hz** if your game is patched with `Shared Mode WASAPI`

??? tip "I can't change my device's sample rate"

    If you're using gaming peripherals (Logitech/Razer/Steelseries) or external audio devices (audio interfaces/sound bars):

    - Check if you can modify the sample rate in the device's software/control panel
    - If not, try uninstalling the device's software. This may restore control over Windows audio settings

    If you still can't change the sample rate:

    - Configure the game's audio mode to match your device's current sample rate instead
    - Try using a different audio device

??? tip "I can't hear anything else than the game"

    Your game's audio is setup to run in WASAPI Exclusive or ASIO modes.

    Check out our [Audio](/extras/audio.md) guide to understand audio modes better.

    If you're using WASAPI Exclusive, you'll want to [patch the game](/extras/patchsp2x.md) with `Shared Mode WASAPI` to hear other applications.

    If you're using ASIO, unless your audio interface mixes WASAPI and ASIO streams when outputting, you'll only be able to hear one application when ASIO is in use.  
    In this case, you'll need to route all audio through software such as [Voicemeeter](https://vb-audio.com/Voicemeeter/banana.htm), and have Voicemeeter output the mix to your ASIO device.

??? tip "Game audio is too quiet"

    When using `TDJ mode` the audio is very quiet by default. To mitigate this, you can use the `Increase Game Volume` patch.

### Subscreen

!!! info "For more in-depth troubleshooting, refer to the spice2x [Subscreen troubleshooting](https://github.com/spice2x/spice2x.github.io/wiki/Configuring-touch-screens-as-subscreen#troubleshooting) page"

??? tip "Touch input isn't being registered"

    If you're using a physical touch screen, make sure to close **all** spice2x overlays, including the FPS counter.  
    If you're using the virtual subscreen, ensure that the `-iidxnativetouch` option is not enabled.