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Helptickets: Properly log claim duration for text tickets
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Mia 2025-08-14 21:51:44 -05:00
parent f420a8ee12
commit ffe2f3111b
1 changed files with 3 additions and 1 deletions
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4
server/chat-plugins/helptickets.ts
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@ -39,6 +39,7 @@ export interface TicketState {
type: string;
created: number;
claimed: string | null;
claimTime?: number;
ip: string;
needsDelayWarning?: boolean;
offline?: boolean;
@ -2523,8 +2524,9 @@ export const commands: Chat.ChatCommands = {
if (tarUser) {
HelpTicket.notifyResolved(tarUser, ticket, ticketId);
}
const duration = Date.now() - (ticket.state?.claimTime || ticket.created);
// ticketType\ttotalTime\ttimeToFirstClaim\tinactiveTime\tresolution\tresult\tstaff,userids,separated,with,commas
writeStats(`${ticket.type}\t${Date.now() - ticket.created}\t0\t0\tresolved\tvalid\t${user.id}`);
writeStats(`${ticket.type}\t${duration}\t0\t0\tresolved\tvalid\t${user.id}`);
this.popupReply(`You resolved ${ticketId}'s ticket.`);
await HelpTicket.modlog({
action: 'TEXTTICKET CLOSE',