diff --git a/chat-plugins/helptickets.js b/chat-plugins/helptickets.js
index 60e9bec6b4..c88bb417c8 100644
--- a/chat-plugins/helptickets.js
+++ b/chat-plugins/helptickets.js
@@ -419,7 +419,7 @@ exports.commands = {
 					modjoin: (upper ? '&' : '%'),
 					auth: {[user.userid]: '+'},
 					introMessage: `<h2 style="margin-top:0">Help Ticket - ${user.name}</h2><p><b>Issue</b>: ${ticket.type}<br />${upper ? `An Upper` : `A Global`} Staff member will be with you shortly.</p>${contexts[target] ? `<p>${contexts[target]}</p>` : ``}`,
-					staffMessage: `${upper ? `<p><h3>Do not post sensitive information in this room.</h3>Drivers and moderators can access this room's logs via the log viewer; please PM the user instead.</p>` : ``}<p><button class="button" name="send" value="/helpticket close ${user.userid}">Close Ticket</button> <button class="button" name="send" value="/helpticket escalate ${user.userid}">Escalate</button> ${upper ? `` : `<button class="button" name="send" value="/helpticket escalate ${user.userid}, upperstaff">Escalate to Upper Staff</button>`}<button class="button" name="send" value="/helpticket ban ${user.userid}"><small>Ticketban</small></button></p>`,
+					staffMessage: `${upper ? `<p><h3>Do not post sensitive information in this room.</h3>Drivers and moderators can access this room's logs via the log viewer; please PM the user instead.</p>` : ``}<p><button class="button" name="send" value="/helpticket close ${user.userid}">Close Ticket</button> <button class="button" name="send" value="/helpticket escalate ${user.userid}">Escalate</button> ${upper ? `` : `<button class="button" name="send" value="/helpticket escalate ${user.userid}, upperstaff">Escalate to Upper Staff</button>`} <button class="button" name="send" value="/helpticket ban ${user.userid}"><small>Ticketban</small></button></p>`,
 				});
 				helpRoom.game = new HelpTicket(helpRoom, ticket);
 			} else {