diff --git a/src/app/contact/actions.ts b/src/app/contact/actions.ts
index 683b67a..83908db 100644
--- a/src/app/contact/actions.ts
+++ b/src/app/contact/actions.ts
@@ -1,8 +1,8 @@
 "use server";
 
-import nodemailer from "nodemailer";
 import { APIEmbed } from "discord-api-types/v10";
 import { sendDiscordMessageEmbed } from "@/utils/discord";
+import { createMailTransporter, sendTransactionalEmail } from "@/utils/email";
 
 export interface ContactActionState {
   error: string | null;
@@ -47,16 +47,6 @@ export async function sendContact(prev: ContactActionState, formData: FormData):
       return { error: "Email is required." };
     }
 
-    const transporter = nodemailer.createTransport({
-      host: process.env.SMTP_HOST!,
-      port: Number(process.env.SMTP_PORT!),
-      requireTLS: true,
-      auth: {
-        user: process.env.SMTP_USER!,
-        pass: process.env.SMTP_PASS!,
-      },
-    });
-
     const ticketId = generateTicketId();
     const noreply = process.env.EMAIL_NOREPLY!;
 
@@ -77,10 +67,8 @@ export async function sendContact(prev: ContactActionState, formData: FormData):
       .filter(Boolean)
       .join("\n");
 
-    await transporter.sendMail({
-      from: `Hackdex <${noreply}>`,
+    await sendTransactionalEmail({
       to: process.env.EMAIL_CONTACT!,
-      replyTo: email,
       subject,
       text: body,
     });
@@ -97,8 +85,7 @@ export async function sendContact(prev: ContactActionState, formData: FormData):
       .filter(Boolean)
       .join("\n");
 
-    await transporter.sendMail({
-      from: `Hackdex <${noreply}>`,
+    await sendTransactionalEmail({
       to: email,
       subject: `[#${ticketId}] Support request confirmation`,
       text: confirmationMessage,
diff --git a/src/utils/email.ts b/src/utils/email.ts
new file mode 100644
index 0000000..7a68af1
--- /dev/null
+++ b/src/utils/email.ts
@@ -0,0 +1,43 @@
+import nodemailer from "nodemailer";
+
+export const createMailTransporter = () => {
+  return nodemailer.createTransport({
+    host: process.env.SMTP_HOST!,
+    port: Number(process.env.SMTP_PORT!),
+    requireTLS: true,
+    auth: {
+      user: process.env.SMTP_USER!,
+      pass: process.env.SMTP_PASS!,
+    },
+  });
+};
+
+// At least one of html or text must be provided
+// If html is provided, text can optionally be provided as well
+
+interface SendTransactionalEmailBase {
+  to: string;
+  subject: string;
+}
+
+interface SendTransactionalEmailWithHtml extends SendTransactionalEmailBase {
+  html: string;
+  text?: string;
+}
+
+interface SendTransactionalEmailWithText extends SendTransactionalEmailBase {
+  text: string;
+}
+
+export const sendTransactionalEmail = async (args: SendTransactionalEmailWithHtml | SendTransactionalEmailWithText) => {
+  const noreply = process.env.EMAIL_NOREPLY!;
+  const transporter = createMailTransporter();
+
+  await transporter.sendMail({
+    from: `Hackdex <${noreply}>`,
+    to: args.to,
+    subject: args.subject,
+    html: "html" in args ? args.html : undefined,
+    text: "text" in args ? args.text : undefined,
+  });
+};