diff --git a/FAQ.md b/FAQ.md
index 8c0c9b3..cf552b6 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -160,6 +160,18 @@ set in Windows and the game expecting something else. If you have DHCP enabled i
 
 ```
 
+### Error 0800 -  Unknown error occured
+
+Check your "AM Daemon" window for any message spamming such as "Cannot get accounting info".
+
+segatools saves the accounting info by default in `C:\Users\<username>\temp` and the message "Cannot get accounting info" can occur if your `<username`> contains Non-English characters.
+
+Either change your pc username or alternatively add to the first line of `launch.bat`:
+
+```bat
+set USERPROFILE=<path to the userprofile folder>
+```
+
 ### Error 3101/3102 - Initialization failure with the main device
 
 Check your Chusan/Chuni controller is properly connected. Try a different USB port and double check your `chuniio` is detecting your controller.